The Most Common Huawei P20 Pro Problems, and How to Fix Them

It may be an old phone now, but the Huawei P20 Pro is still sure to impress. It has an eye-catching design, a long-lasting battery, and is still one of the best cameras we’ve ever encountered on a smartphone. But as impressive as it is, this phone is not perfect, and we’re not just talking about the fact that it’s in the U.S. Is not on sale in.

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We’ve gathered some of the most reported Huawei P20 Pro issues for you here, and we’re offering workarounds and possible fixes to help you resolve your issues.

Issue: Play store and other Google apps have disappeared

As a flagship phone, the Huawei P20 Pro was entitled to several software updates for a few years after its release. EMUI 9.1 (under Android 10) is included, but many users want it not to be. Some people have noticed that the Google Play Store has disappeared from their devices, seemingly hiding from view.

The problem is, this is not a bug. The us Due to Huawei’s ongoing issues with, Huawei is not allowed to use Google‘s services – meaning there is no Play Store, no Google Maps, and no other Google services.

Unfortunately, this means that there is no solution to this particular problem, as it is not a bug or problem that can be fixed. However, this does not mean that you are without access to new apps. Huawei’s own app gallery may not be as large as the Google Play Store, but it is packed with enough favorites that you shouldn’t miss too much from the Play Store.

Glitch: Fingerprint sensor not working

Many people have found that the fingerprint sensor on their P20 Pro has stopped working. We have seen threads on the XDA Developer Forum and Reddit in other places about this issue. For most people, this seems unresponsive, but others have also noted the sensor heating and fingerprint sensor options Adjustment The menu is becoming inaccessible.

Possible improvements:

  • Try to go in Settings> Security and Privacy> Fingerprint ID. You must enter your PIN and then you can try adding one New fingerprint.
  • If you can’t access the settings, try a factory reset, but make sure you’ve returned everything before because it will completely wipe your phone. When you come back go Settings> System> Reset> Factory data reset> Reset phone> Reset phone.
  • If the problem persists after a factory reset, it may be a hardware failure. You will need to contact your carrier, retailer, or Huawei to inquire about repair or replacement.

Issue: Push notifications are not working

Some people have run into a problem with push notifications, whether it is a new WhatsApp message or an email coming from Outlook, as they should not. When the P20 Pro is in standby with the screen turned off, notifications begin to stop and then flood when the phone is picked up and unlocked again. There is a thread about this in the XDA Developers Forum. It is likely to be Adjustment On your P20 Pro, and it’s easy to fix.

Possible improvements:

  • Start by Settings> Battery> More (gear icon on top right) And make sure that Keep wifi on It is on always And Keep mobile data on But it is postponed.
  • Look here Settings> Apps and notifications> Apps> Settings> special access> ignore battery optimization And select any app you are having problems with.
  • Go for Settings> Battery> App Launch And toggle any apps with problems Manage manually.
  • Look here Settings> Wireless & networks> Mobile data or data usage And make sure that Data saver Is closed
  • Huawei also has a variety of solutions that you can try.

Issue: Random Reboot

There are some threads on the XDA Developers Forum that mention unpublished reboots. For one person, this was happening repeatedly in the gallery app, but for others, it seems somewhat more random when it happens. The P20 Pro will abruptly shut down and restart itself for no apparent reason. This is an issue that we have seen from time to time in many different phones.

Possible improvements:

  • To start, try wiping the cache partition. Shut down and shut down your Huawei P20 Pro Power Key and then tap power off. Once it closes, hold down Power And Sound fast The keys until you see the Huawei logo. Then release Power Key but hold Sound fast Key until you see the EMUI on the screen. you can use Below voice to highlight Clear cash partition And this Power It is important to choose. When it’s done use Sound fast to highlight Reboot system now And this Power It is important to choose.
  • If after this the problem of rebooting persists, we guess that the app or setting is to blame. The easiest way to test this hypothesis is to reset the phone. Return everything first, then go Settings> System> Reset> Factory data reset> Reset phone> Reset phone. When it’s done, try setting your phone as new instead of restoring the backup and see if the rebooting issue returns. If it does not, you can selectively start reinstalling apps to recycle the reboot issue.
  • If you do a factory reset and set the Huawei P20 Pro as new and it still reboots unexpectedly, then it is time to contact Huawei, your carrier or your retailer.

Problem: Battery runs out quickly

We were particularly impressed by the battery life of the Huawei P20 Pro, which boasts a 4,000mAh battery. This should easily last you one day – and a full two days in between charges are not out of the question. Nevertheless we have seen threads on the XDA Developers Forum and Android Central Forum about disappointing battery performance. The battery is big enough that you shouldn’t really bother with the workaround, but we have some suggestions anyway. We also have ideas about a possible fix.


  • You can always go Settings> Battery And turn power saving mode or Ultra power saving mode But, doing so would cut some background operations and slow performance.
  • You can save some battery life by visiting Settings> Security and Privacy> Screen lock and password Begging more Always display information Close.
  • You might also consider going Settings> Battery Toggle on Dark interface color.
  • You can see it Settings> Battery> App Launch And consider some settings to save power.
  • Go for Settings> Display And change screen resolution From FHD + Service HD + Or set it smart.
  • Fine Sleep setting in Settings> Display Do as much as you can bear.

Possible improvements:

  • Return everything first, then go Settings> System> Reset> Factory data reset> Reset phone> Reset phone. If you restore the backup after reset and the problem returns, try resetting the factory again and set the phone to a new one. It is possible that a setting or app in your backup is causing the problem.
  • replace battery. This is an extreme fix, but an effective one. As the devices age, the batteries begin to deteriorate. As such, replacing a battery for a refresh can have real benefits for the performance of a phone. If you are considering this, then make sure

Glitches: touchscreen latency or lag

We’ve seen a few posts on the XDA Developers forum, specifically about touchscreen delays or lag when people are scrolling or trying to make small, precise movements on the screen.

Possible improvements:

  • Some users have suggested leaving Settings> Smart Support> Speed ​​Control To turn things on Smart screenshot Close. It is possible that these gestures are twitching how the touchscreen responds. You should also make sure that Glove mode Locked in Settings> Smart Support.
  • Some people say that a software update fixed the problem for them. check in Settings> System> System update> Check for update And see if any software updates are available.


  • Trying to Settings> Display And changing screen resolution From FHD + Service HD + To see if it makes any difference.

Problem: Slow charging

Huawei’s supercharged system can take the battery from zero to full in about 90 minutes, but some people have had trouble achieving fast charging speeds. There are some threads about this on the XDA Developers forum.

Possible improvements:

  • Make sure that you are using the cable and charger that came with your Huawei P20 Pro and that it is plugged into a working wall outlet.
  • If your Huawei P20 Pro gets wet, it may limit charging speed as a safety feature. Give it some time to dry or place it in a bowl of uncooked rice to take out any moisture, test again.
  • If the problem persists, contact your carrier or your retailer Huawei.

Problem: microphone is not working properly

We have seen some people complaining about microphones not working, so they may not be heard by another person during a call or sometimes while recording audio or video messages. There are sources on this topic on the XDA Developers forum.


  • Hold down Power Button and tap restart. It tends to work at least temporarily for most people. It is possible that a problem is occurring using private space, using a USB-C headphone adapter, or using Bluetooth for audio, so you may want to restart after any of these activities.
  • If you have an application that uses a microphone, consider removing the microphone’s permission or uninstalling them to see if this solves the problem. You can check through Settings> Apps and notifications> Permissions.

Possible Fix:

  • Hopefully, this is just a software bug and will be fixed with the update. check in Settings> System> System update> Check for update And see if any software updates are available. You also want to open the Play Store, tap the hamburger icon (three horizontal lines) in the top left and tap My Apps & Games> Update All.

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