Indicate, is responsible for the lighting companyThe line of smart lights is issuing recalls to power supplies units to several outdoor lights and fixtures, citing safety concerns.
“A small number of power supply units may fail due to water ingress, causing a short circuit,” said a Philips Hue spokesman. “In very rare cases, it can pose a safety risk when touched in wet conditions.”
The power supply units under consideration are those that came with a starter kit for the lights sold between 2018 and 2020:
Note that the list does not include power supply units for outdoor lightstrips from Philips Hue, so there is nothing to worry about if you are using them.
To find out if your power supply has been affected and is eligible for replacement, unplug the unit in question and then look for a four-digit output code on its front side. The code is formatted YYWW, with the first two digits representing the year the unit was created, and the second two digits representing the week. All units produced through Week 41 of 2019 are affected by the defect, so if the production code reads “1941” or less, it’s time to look for a replacement.
To do this, you will need to fill out a form on the Philips Hue website, which you can find by clicking here. You will need to provide that four-digit production code for the signal, plus a picture of your device’s model number and the picture pictured above. If you need to replace more than three power supply units, indicate that you make direct contact.
All of this is clearly disturbing, especially given that many people may have buried the power supply in their garden or yard while installing their lights. A waterproofing failure for a product of that kind, where waterproofing is necessary, is an obvious embarrassment to Cygnize, but the company is credited with taking action to resolve the problem and prevent injuries.