Updated 6 p.m. May 28, 2024

The City of Dallas is monitoring impacts from inclement weather and will update this site to inform residents of City Service modifications for May 28, 2024.

If you have been affected by the May 28, 2024 severe weather, please visit the following webpage for a list of City of Dallas Respite Centers –  Respite Centers.

Si ha sido afectado por el clima severo del 28 de mayo de 2024, por favor visite la siguiente página web para ver una lista de los Centros de Respiro de la Ciudad de Dallas – Centros de Respiro

Call 911 in an emergency if you need police, fire or EMS.

An emergency includes medical events, fire, serious vehicle crash with injury, a crime in progress, or a life-threatening event.

Otherwise, call 311 or file an online report for eligible non-emergencies.

Residents are encouraged to be aware of high-water conditions

The heavy rainfall may create high-water conditions throughout the City. The public is advised to be smart, use caution and heed all warning signs when approaching flooded streets, streams, or any body of water. Turn Around. Don’t Drown.

Observe these basic safety rules. They could save your life.

  • Heed all warning signs
  • Watch for rising water levels
  • Know where high ground is and move there quickly if you see or hear rapidly rising water
  • Do not attempt to cross through flowing water or standing water when you do not know its depth
  • Do no try to drive through flooded areas — most flood-related deaths occur in automobiles
  • If your vehicle stalls, abandon it and seek higher ground immediately
  • Be especially cautious at night
  • Follow the advice of local emergency management officials before going on area lakes or rivers

The public is advised to follow the National Weather Service recommendation, “Turn Around. Don’t Drown.” and be aware of the dangers of driving or walking into flooded areas.

Oncor Updates

We are currently monitoring and responding to outages caused by thunderstorms producing large hail and wind gusts up 80 mph in DFW and surrounding areas. Severe storm watches and warnings remain in effect for parts of our service area. We appreciate your patience as we work as quickly and safely as possible to restore power.

To report a power outage or check the status, text OUT to 66267, use the MyOncor app, click “Report an Outage” on the map, or call 888-313-4747.

Safety for our teams and the public remains Oncor’s number one priority. If you see a downed power line, please stay away, keep pets and others away and call 911 immediately.

Sanitation

​​​Garbage and recycle collections will be delayed one day for all customers starting today, May 28. Therefore, Tuesday routes will be collected on Wednesday, Wednesday routes on Thursday, Thursday routes on Friday, and Friday routes on Saturday.

​​La recolección de basura y reciclaje se retrasará un día para todos los clientes a partir de hoy, 28 de mayo. Por lo tanto, las rutas del martes se recogerán el miércoles, las rutas del miércoles el jueves, las rutas del jueves el viernes y las rutas del viernes el sábado.

Early set-out enforcement has been suspended, and all residents will receive a 20-cubic yard exception for the next 15 days. Anything that exceeds the 20-cubic yard limit may result in an administrative fee.

  • Sanitation Services advises residents to move vegetative storm debris to the curb.
  • Early set-out enforcement has been suspended, but other rules still apply, including the 10-cubic yard limit or 20-cubic yard annual exception.
  • They ask that vegetative waste is separated from other material, such as building materials.
  • Collection is being delayed by one day due to unsafe roadway and alleyway conditions.
  • Sanitation is sending these messages out through service alerts, social media, and the Sanitation Services website.

Public Works
Public Works has crews spread out throughout the city responding to 311 calls. The crews are cutting up large trees and moving them to the curb for Sanitation Brush Buster crews to remove. The team will be working round the clock this week to clear the down trees as quickly as possible.

Dallas Libraries

11 Dallas library locations are without power, but temperatures range between 72-76 degrees. NOTE White Rock Hills power comes and goes – currently it is OFF again. All others have full cooling capacity and will be open their normal hours. Hours here: Dallas Public Library – Hours (dallaslibrary2.org) Most of our locations without power close (normal hours) at 5pm. Three that are scheduled to be open until 8pm but have no power (Bachman Lake, Renner Frankford and White Rock Lake) will closed be at 6:30pm.

Locations without power:

  • Bachman Lake
  • Prairie Creek
  • White Rock Hills
  • Kleberg-Rylie
  • Lochwood
  • Forest Green
  • Renner Frankford
  • Timberglen
  • Park Forest
  • Lakewood
  • Oak Lawn

Dallas WIC Clinics Status

Office of Community Care Clinic Location (dallascityhall.com)

MLK- closed due to staff shortages

Highland Hills- open

Westmoreland-open

Lake June-opening at 11AM due to staff shortages

Grand Prairie-open

Irving-open

East Garland-closed due to power outage

Northwest Hwy-closed due to power outage

Spring Valley-closed due to power outage

Ledbetter-open

Buckner-closed due to power outage

Duncanville-open

West Garland-open

Lactation Care Center-open

Abrams-closed due to power outage

Dallas Zoo

Dallas Zoo is closed.

OAC

Cultural Centers are opening late today.

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