How to Avoid Misinterpretation when Using Emoji for Business

Here’s a tip: If you’re confused when trying to select an emoji from the rows of them, be very cautious.

You will not want to send a wrong emoji to any of your colleagues. Or to your manager or CEO of the company. It happens. Imagine sending an emoji that you think is crying but someone interprets it as laughter. Depending on the message, it can cause a lot of problems.

Oh, is that so.

How to avoid misunderstood emoji in business

Clutch’s content writer and editor Hannah Hicklen stated that “make sure the words you write support the intended interpretation of the emoji.” Clutch provides services for businesses including advertising and marketing, mobile app development, web and software development and more.

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Clutch recently surveyed 500 people across the US to learn about their emoji habits at work. The survey revealed that communication issues may be due to improper emoji use.

Emily Clarke, Senior Product Marketing at Clutch, compiled the survey results. Hicklen said that the use of emojis and understanding of emojis vary by age group.

“Definitely a generation divided,” Hicklein said. “The age group that uses emojis most frequently is 18 to 29.”

“Even more interesting is that respondents over the age of 45 stated that they felt the use of emojis was not professional,” he said. “Some even said that they find the use of Emojis annoying.

Read more: 8 Useful Zoom Features to Improve Your Next Video Chat

Avoiding misinterpretation of emoji

Emojis are becoming part of a universal language. This is especially true for most common people. When using emoji in a work environment, small business owners and employees alike should follow these tips:

  1. Get to know your audience. Of the 500 companies who responded to the survey, 10 percent do not allow the use of emojis in work emails. Make sure your employer allows the use of Emojis. Keep in mind who will receive and / or view your email.
  2. Match the style of the other person. If you receive an email or message with an emoji, it is probably safe to send one in return.
  3. Stick with the original emoji.
  4. Please provide reference. The best way to avoid misinterpretation of emoji is to include context. Use sentences that support the intended interpretation of the emoji. Leave no doubt.
  5. Use for colleagues but not for customers.

Emoji use positives

An emoji is a face.

“It’s not the same as face-to-face contact, but it helps people feel connected,” Hicklen said. “I’ve been working remotely and haven’t seen colleagues for many months.”

“I have found that using emojis helps keep the atmosphere relaxed, interactive,” he said, adding that we found in the survey that almost all employees use an emoji at least once a day as part of a message. Were using. ”

Before using an emoji, think about how you want to present yourself at work, especially to the person who will receive the emoji. Maintain awareness of the degree of professionalism that is required for communication.

“We asked the surveyed people about real-life examples when their emoji were misinterpreted,” Hicklen said. “In one instance, the defendant sent an emoji stating that it was just a smile – however, the receiver thought the person was flirting.”

“These types of communication problems can be a major problem in the workplace,” he said. “Use of emojis may be effective but there may be concerns about interpretation.”

“Get to know your audience, match the recipient’s style and stick with basic emojis at work,” Hickelon said. “Most importantly, provide context to support your intended interpretation of the emoji.”

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