How Google improved employee productivity during Covid-19 pandemic


Ruth Porat, Alphabet CFO

Adam Gallica | Cnbc

Alphabet’s Chief Financial Officer Ruth Porat said the company is again looking at pre-production productivity levels from employees – thanks to leadership coaching and employee surveys.

“We saw a decline in productivity, especially at the junior level, in what we saw in the early days of Kovid.” Porat said at a New York Times dealbook conference on Wednesday. “That said, what we really needed was to double that: what coaching do our senior leaders need to help more junior people than ourselves? We have a real take on G2G training The upside was what we call Google Training from Google. We feel that we are far behind at pre-Kovid levels. “

Porat said the company has done a lot of “pulse surveys” to see what’s important to employees and allowed them to assess their productivity. Porat said the company has more granular team meetings with employees and more frequent check-ins as well as more working with employee resource groups. He said that officials “marry what is happening with coding” with data on how people are getting productive.

“We feel more closely connected now and feel the reaction that we’re on this long journey at Google and we’re in a really good place where the spirit of Googlers is strong.”

On the epidemic and before other tech companies, Porat led the company’s crisis response to the epidemic and called for Google employees to prepare to mobilize during the “big moment”. The company was one of the first employees to order work from home, first moving its people from offices in Asia in February and then out of the US in March.

Porat leaned on his experience with economic crisis management in his former roles on Wall Street, he said at Wednesday’s conference.

“In a crisis, you’re dealing with at least the worst option,” she said. “For Google, it was a new muscle because Google really had the best of its life so many good choices.”

During the summer, Google expanded its voluntary work-at-home option through the summer of 2021, but officials have said it is working on a “hybrid” return model, after surveys revealed that employees Want to return to the office at some point, but not every day.

Porat said Wednesday that the return to offices is “considerably more complicated” than moving everyone from home to work. He said that it would try to maintain the same quirk, peace, fun and collaborative culture along with security measures.

“We are thinking about how we layer in these technology and devices so that you can live in this hybrid world,” Porat said at the conference. “We will continue to experiment and we are looking at many different formats.”

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